Events

Community Events: Engage, Connect, and Thrive

In-Person

· Silicon Valley, California

Knowledge Orchestration: Signals, Reasoning, and Resolution

2:45 PM - 6:30 PM, Mar 26 PDT

San Jose, CA

In-Person

· Silicon Valley, California

AI-Enabled Customer Leadership: Architecting the Next Operating Model

4:00 PM - 8:00 PM, Mar 24 PDT

San Jose, CA

In-Person

Knowledge Management: Stewardship, Governance, and Context

3:00 PM - 5:30 PM, Mar 4 PST

San Mateo, California

In-Person

· CSS Circle

AI-Enabled Triage and Routing in Customer Support

2:30 PM - 6:30 PM, Jan 29 PST

San Mateo, California

In-Person

· Lisbon, Portugal

AI-Infused Customer Journeys from Experience to Outcomes

9:30 AM - 12:00 PM, Nov 27 WET

Linda-a-Velha, Lisbon District

In-Person

· Amsterdam, Netherlands

AI-Infused Customer Journeys from Experience to Outcomes

9:45 AM - 12:00 PM, Nov 25 CET

Amsterdam

In-Person

· London, England

AI-Infused Customer Journeys from Conversations to Outcomes

4:30 PM - 8:30 PM, Nov 20 GMT

London

In-Person

· Silicon Valley, California

AI-Powered Customer Experience and Operational Excellence

4:00 PM - 8:00 PM, Oct 29 PDT

Santa Clara, California

In-Person

· Raleigh–Durham (Research Triangle)

AI-Infused Customer Journeys: Transforming Engagement and Driving Value

3:00 PM - 8:30 PM, Oct 14 EDT

Raleigh, North Carolina

In-Person

· Mid-Atlantic (DC–Philadelphia)

From Signals to Strategy: Mastering Proactive Customer Health

3:00 PM - 8:00 PM, Sep 11 EDT

In Person

Webinar

Building a Customer-Centric CS Team in Cyber

3:00 PM - 3:55 PM, Jul 18 GMT

Online

In-Person

CX Roundtable and Dinner: Creating Transformative Impact

5:30 PM - 8:30 PM, Jun 24 IST

Dublin 2, County Dublin

In-Person

· Dublin, Ireland

Dublin Roundtable

9:00 AM - 12:00 PM, Jun 24 CST

Dublin, County Dublin

Webinar

Saitz's Playbook for Cyber Customer Success

3:00 PM - 3:55 PM, Jun 20 GMT

Online

In-Person

· London, England

AI ROI Rescue: Turning Productivity Gains into Tangible Financial Results

5:00 PM - 8:00 PM, Jun 18 BST

London, England

Webinar

From Promise to Payoff: Making Smart Bets in a Crowded Tech Market

4:00 PM - 4:55 PM, Jun 12 GMT

Online

Webinar

Value Realization: The New Battleground for Customer Success

5:00 PM - 5:55 PM, Jun 10 GMT

Online

In-Person

· Atlanta, Georgia

Connected Leadership: Scaling Customer Value with AI

5:00 PM - 8:30 PM, Jun 4 EDT

Atlanta, Georgia

Webinar

From the Top: Leadership Lessons in Support

4:00 PM - 4:55 PM, May 8 GMT

Online

In-Person

CSS Executive Roundtable | From Support to Growth – Orlando

2:00 PM - 4:30 PM, Apr 29 PDT

Lake Buena Vista, Florida

In-Person

· Silicon Valley, California

Beyond Support: Building AI-Powered Customer Experiences

5:00 PM - 9:00 PM, Mar 27 PDT

Mountain View, California

Webinar

Board Pivot from Cyber to Resilience

4:00 PM - 4:55 PM, Feb 7 GMT

Online

In-Person

· Austin, Texas

Building Scalable Customer Support and Success with (Gen) AI

4:30 PM - 8:30 PM, Jan 30 CST

Austin, Texas

In-Person

Holiday Cheers: Busting Silos and Building Connections

6:00 PM - 9:00 PM, Dec 10 PST

San Ramon, California

Webinar

Proactive Cyber Support

4:00 PM - 4:55 PM, Dec 6 GMT

Online

Webinar

The CCO's Evolution: Becoming the GM of Your Customer Base

5:00 PM - 5:55 PM, Dec 5 GMT

Online

In-Person

· Raleigh–Durham (Research Triangle)

Shaping the Future of CSS: Innovation, AI and Automation

5:30 PM - 8:45 PM, Nov 21 EST

Durham, North Carolina

In-Person

AI-Infused Customer Journeys: Transforming Engagement and Driving Value

5:30 PM - 9:00 PM, Nov 14 CST

Chicago, Illinois

Webinar

Value of CSM in Cyber

3:00 PM - 3:55 PM, Nov 1 GMT

Online

Webinar

Scaling Customer Success: Lessons from Klaviyo’s Growth Journey

5:00 PM - 6:00 PM, Oct 24 GMT

Online