The AI narrative in customer service is evolving—from early automation wins to proven financial impact.
Join top CX, IT, and AI leaders at the exclusive 4th CSS Executive Forum – London to explore strategies that transform AI experiments into tangible cost savings, revenue growth, and lasting enterprise value.
Agenda:
17:00 – Arrival and Reception
17:25 – SuccessLab Welcome – Omid Razavi
17:30 – State of AI in CSS – Nick Clark, BCG
17:45 – Selecting and Deploying AI for CX – Ahmed Bashir
18:00 – Automated AI QA and Assessment – Caroline Owen
18:15 – Executive Panel chaired by Ellen Young, BCG - Rohan Patel, SAP - Louis Ryan, Intercom - Jesse Lucas, Lebara - Juan Martin Maglione, BCG
19:00 – Networking Reception
20:30 – Adjournment
Why Attend?
✅ Learn how AI is driving real financial outcomes
✅ Connect with peers solving similar challenges
✅ Leave with fresh thinking, actionable ideas, and valuable new partnerships
🎟️ Free to attend for approved guests
📍 Exact Central London location shared upon confirmation
👉 Register now—space is limited and carefully curated
