AI ROI Rescue: Turning Productivity Gains into Tangible Financial Results
The AI narrative in customer service is evolving—from early automation wins to proven financial impact.
Join top CX, IT, and AI leaders at the exclusive 4th CSS Executive Forum – London to explore strategies that transform AI experiments into tangible cost savings, revenue growth, and lasting enterprise value.
Agenda:
17:00 – Arrival and Reception
17:25 – SuccessLab Welcome – Omid Razavi
17:30 – State of AI in CSS – Nick Clark, BCG
17:45 – Selecting and Deploying AI for CX – Ahmed Bashir
18:00 – Automated AI QA and Assessment – Caroline Owen
18:15 – Executive Panel chaired by Ellen Young, BCG - Rohan Patel, SAP - Louis Ryan, Intercom - Jesse Lucas, Lebara - Juan Martin Maglione, BCG
19:00 – Networking Reception
20:30 – Adjournment
Why Attend?
✅ Learn how AI is driving real financial outcomes
✅ Connect with peers solving similar challenges
✅ Leave with fresh thinking, actionable ideas, and valuable new partnerships
🎟️ Free to attend for approved guests
📍 Exact Central London location shared upon confirmation
👉 Register now—space is limited and carefully curated
Photos (17)
