From Reactive to Resilient: The New Cyber Success Playbook
Cyber Success for 2026 starts here.
SuccessLab is bringing together three standout Chief Customer Officers in cybersecurity for a candid, operator-led conversation on what it takes to move from reactive support to resilient cyber success.
Speakers:
- Teresa Anania, Chief Customer Officer, Sophos
- Ben Saitz, Chief Customer Officer, Netskope
- Beth Shea, former Chief Customer Officer, Snyk and Veeam
What we’ll cover:
- What “great” looks like across Customer Success, Support, and Services
- Operating models and org design that scale under pressure
- Outcomes that matter: trust, value realization, measurable risk reduction
- AI in cyber success: what’s working, what’s not, and what’s next
- Live audience Q and A
Why this session, why now
Cybersecurity customer success is being rewritten in real time. Threat environments are intensifying, customer expectations are rising, and boards are demanding clearer proof of resilience and risk reduction. Teams are being asked to deliver faster outcomes with leaner resources and increasing pressure to scale.
This is why post-sales in cybersecurity is a business-critical operating capability.
If you are building a more resilient customer operating model in cybersecurity, this session is for you.
Attendees
