AI-Powered Customer Experience and Operational Excellence

Join Us for an Afternoon of Insight, Innovation, and Peer Connection

​Executive Roundtables (2:00 – 4:00 PM)

​Engage in intimate, interactive discussions with senior peers tackling today’s most pressing post-sales challenges.

​🔹 Roundtable 1: Operationalizing Customer Value at Scale (primarily for revenue and retention leaders)Discover how leading organizations embed value realization into daily workflows and align cross-functional teams around measurable business outcomes.

​🔹 Roundtable 2: Accelerating Issue Resolution with Knowledge and AI (primarily for customer support leaders)Discover how AI and automation are revolutionizing knowledge management, enabling faster resolutions, and revolutionizing the modern support experience.

​Executive Forum (4:00 – 8:00 PM)

​4:00 PM | Welcome ReceptionConnect with fellow leaders over refreshments and light bites.

​4:30 PM | Opening RemarksShaping the Future of CX with AI Through Community - Omid Razavi (SuccessLab)

​4:45 PM | Fireside TalkLeading CSS at ServiceNow with Innovation and AI - Brian Lomeli (ServiceNow)

​5:00 PM | Product SpotlightCRM Built for the AI Era - Rohit Batra (ServiceNow)

​5:15 PM | Roundtable Insights: Rapidfire TakeawaysHear key learnings from the roundtable discussions

​5:30 PM | Keynote: AI and the Future of WorkGeoffrey Moore, renowned strategist and author of Crossing the Chasm and Zone to Win, shares how AI is transforming the way we work, lead, and grow.

​6:00 PM | Leadership Exchange: Thriving Amid Scaled ExpectationsElisabeth Zornes (Autodesk), Anisha Sivakumar (Zscaler), Awinash Sinha (Zoom), and Simon Bamberger (BCG), moderated by Dharam Rai (Sonos), will explore how AI and evolving stakeholder expectations are reshaping value delivery—and how leaders can align people, technology, and processes for sustainable growth.

​7:00 PM | Peer Exchange DinnerContinue the conversation over a curated dinner with industry peers.

​​Why Attend?

​​Gain valuable insights from industry experts, engage with peers, and leave with actionable strategies to transform your organization with AI.

​Media ReleaseBy registering, you consent to the use of event photos and videos in highlights.

​Contact SharingWe may share your name, company, and email with sponsors unless you opt out.

​Free for approved guests – Space is limited!

​This event is hosted by ServiceNow and organized by SuccessLab in partnership with Valuize and others.

​​👉 Register Now!