AI-Powered Customer Experience and Operational Excellence

Join us for an afternoon of insight, innovation, and peer connection.

​Optional Pre-Forum Workshops:

​2:00 – 4:00 PM | Optional Workshops (Limited seats; subject to approval):

​🔹 Workshop 1: Operationalizing Customer Value at Scale (primarily for post-sales leaders)How to embed value realization into everyday workflows and align cross-functional teams around shared outcomes.

​🔹 Workshop 2: Accelerating Issue Resolution with AI-Powered Knowledge Management (primarily for customer support leaders)How to scale knowledge, resolve issues faster, and modernize support with AI.

​CSS Executive Forum

​4:00 – 4:20 PM | Welcome ReceptionConnect with peers over light refreshments.

​4:20 – 4:30 PM | Opening RemarksShaping the Future of CX with AI Through Community

​4:30 – 4:50 PM | KeynoteCRM Built for the AI Era

​4:50 – 5:00 PM | Workshop Insights: Rapidfire Takeaways

​5:00 – 5:25 PM | SaaS + AI OutlookInspiring perspectives from the industry luminary.

​5:25 – 6:15 PM | CSS Executive Panel - Real stories and future-forward insights from top customer leaders.

​6:15 – 8:00 PM | Peer Exchange Dinner - Keep the conversations going over a relaxed, curated dinner.

​​Why Attend?

​​Gain valuable insights from industry experts, engage with peers, and leave with actionable strategies to transform your organization with AI.

​Media ReleaseBy registering, you consent to the use of photos and videos in highlights and promotions.

​Contact SharingWe may share your name, company, and email with sponsors unless you opt out.

​Free for approved guests – Space is limited!

​​👉 Register Now!