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CSS Advisory Board: Reimagining Support in the Age of AI

Context Graphs: A Technical Breakthrough and an Organizational Test

Case Management: From System of Record to Decision Orchestrator

Rethinking Routing in Modern Support

Rethinking Assignment in Modern Support

Beyond the Front Door: AI Is Remaking Triage

Lisbon CSS Roundtable: A Community Ready for the Future of AI-Powered Service

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Rethinking Routing in Modern Support

# SuccessLab Roundtable

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Rethinking Assignment in Modern Support

# SuccessLab Roundtable

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Beyond the Front Door: AI Is Remaking Triage

# SuccessLab Roundtable

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Lisbon CSS Roundtable: A Community Ready for the Future of AI-Powered Service

# CSS Executive Roundtable

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Amsterdam One Year Later: What Leaders Are Really Saying About AI

# CSS

# CSS Forum

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John Sabino at the CSS Executive Forum London: A Blueprint for Responsible, Customer-First AI

# CSS Executive Forums

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From Pilots to Transformation: What Leaders in London Revealed About AI in Customer Service

# CSS

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Inside Salesforce Support: How Agentforce Is Redefining Customer Experience

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Inside ServiceNow: Rohit Batra on the Future of Connected Service, Sales, and Success

# ServiceNow

# Connected Service

# CS

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Is Human Imitation the Right Goal for AI in Customer Experience?

# CX

# CSS

# CS

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