From Signals to Strategy: Mastering Proactive Customer Health
Join peer leaders for an invite-only evening of strategic insight, peer collaboration, and practical innovation. We’ll explore how AI-powered support is becoming invisible, empowered, and assisted—and how to turn customer operations into a true growth engine.
Why this matters
As customer experience increasingly outpaces price and product as the top brand differentiator, the edge goes to teams that turn early warning signals into proactive moves—preventing issues, guiding users, and resolving challenges faster than ever.
Who Should Attend
Chief Customer Officers, VPs/Directors of Customer Support, Success, and Experience; RevOps and IT leaders overseeing customer operations and systems.
Program
- 3:00-3:30 PM | Early Arrival, Registration, Refreshments
- 3:30-4:00 PM | SAP Experience Center Guided Tour (Optional)
- 4:00–6:30 PM | Executive Roundtable: From Signals to Strategy
- Why traditional health scores fall short—and what to use instead
- Identifying leading indicators of risk and opportunity across silos
- Practical uses of conversation intelligence and AI for early detection
- Peer case exchanges on “surprise churn” and “quiet success”
- 6:30–8:00 PM | Networking DinnerContinue the discussion over dinner—compare approaches and foster relationships.
What you’ll leave with
- Strategic insight: Proven methods to operationalize proactive health at scale
- Peer benchmarks: Candid lessons from leaders solving similar challenges
- New connections: Executive relationships to accelerate your roadmap
Details
Cost: Complimentary for approved participantsRegistration: Please request an invitation and include your role, company, and top customer health challenge.
Contacts: [email protected] and [email protected]
👉 Request to Join
Gainsight proudly sponsors this event.
Space is limited — we’d love to see you there.