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The Distance Between Delivery and Outcome CCO Perspectives.pdf

Enterprise leaders on pilots, tokens, capacity, and the role nobody has defined

Enterprise AI has a growing accountability problem. Companies can deliver systems faster than ever, but few assign clear ownership for defining, measuring, and proving the business outcome.

Drawing on a SuccessLab executive panel with Anurag Goel, Ahmed Quadri, and Rama Kolappan, the article examines what this gap means for pilots, consumption costs, reclaimed capacity, forward-deployed engineering, and outcome-based pricing. Its central argument is practical: define the value before the pilot, name who owns it, and decide how the resulting capacity will be used before the technology is deployed.

The Distance Between Delivery and Outcome

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The Distance Between Delivery and Outcome

Enterprise leaders on pilots, tokens, capacity, and the role nobody has defined

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