IN-PERSON
5:30 PM - 8:30 PM MDT
(Event time zone)
July 17, 2024
Services Transformation: Vision to Reality
# CSS Executive Forums
Join the CSS Executive Forum in Boston, where post-sales and product leaders will share their insights on transforming customer experience.
This event offers a unique opportunity to gain valuable knowledge, network with peers, and explore best practices for leading world-class service organizations. Don't miss the chance to be part of the conversation on the future of service transformation and turning visionary ideas into actionable strategies.
Agenda:
- 5:30 Arrival & Welcome Reception
- 5:45 Presentations:
- GenAI Use Cases for CSS - Simon Bamberger
- Rapid Testing of AI Use Cases - Kata Sama
- AI Journey at Ciena - Stephan Gelinas
- AI Journey at Mimecast - Will O'Keeffe
- The Power of AI Voice - Dave Sudbey
- 7:30 Networking Dinner
- 8:30 Adjournment
SuccessLab is bringing this event to you in partnership with BCG, AptEdge, DevRev, Neuron7, and SupportLogic. Questions? Contact [email protected].
Event has finished
5:30 PM - 8:30 PM MDT (Event time zone)
July 17, 2024
Location
CIC Cambridge @ 1 Broadway, Cambridge, Massachusetts, United States
Organized by
SuccessLab
Event has finished
5:30 PM - 8:30 PM MDT (Event time zone)
July 17, 2024
Location
CIC Cambridge @ 1 Broadway, Cambridge, Massachusetts, United States
Organized by
SuccessLab