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Services Transformation: Vision to Reality
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IN-PERSON
5:30 PM - 8:30 PM MDT
(Event time zone)
July 17, 2024

Services Transformation: Vision to Reality

# CSS Executive Forums
Join the CSS Executive Forum in Boston, where post-sales and product leaders will share their insights on transforming customer experience.
​This event offers a unique opportunity to gain valuable knowledge, network with peers, and explore best practices for leading world-class service organizations. Don't miss the chance to be part of the conversation on the future of service transformation and turning visionary ideas into actionable strategies.
​Agenda:
  • ​5:30 Arrival & Welcome Reception
  • ​5:45 Presentations:
  • ​GenAI Use Cases for CSS - Simon Bamberger
  • ​Rapid Testing of AI Use Cases - Kata Sama
  • ​AI Journey at Ciena - Stephan Gelinas
  • ​AI Journey at Mimecast - Will O'Keeffe
  • ​The Power of AI Voice - Dave Sudbey
  • ​7:30 Networking Dinner
  • ​8:30 Adjournment
​SuccessLab is bringing this event to you in partnership with BCG, AptEdge, DevRev, Neuron7, and SupportLogic. Questions? Contact  [email protected] .
Event has finished
5:30 PM - 8:30 PM MDT (Event time zone)
July 17, 2024
Location
Location
CIC Cambridge @ 1 Broadway, Cambridge, Massachusetts, United States
Organized by
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SuccessLab
Event has finished
5:30 PM - 8:30 PM MDT (Event time zone)
July 17, 2024
Location
Location
CIC Cambridge @ 1 Broadway, Cambridge, Massachusetts, United States
Organized by
user's Avatar
SuccessLab