Join us for an exclusive evening of insight, innovation, and peer connection.
Today’s most effective leaders are driving impact by aligning Customer Success, Service, and Support around connected leadership and value management. This forum will explore how unifying post-sales functions accelerates customer outcomes, retention, and growth.
We’ll also spotlight how AI enables scale, empowers teams, and transforms engagement across the customer journey.
Walk away with practical strategies, peer-driven insights, and powerful connections to confidently lead in the next era of customer leadership.
Agenda Highlights
5:00 – 5:30 PM | Welcome ReceptionKick off with informal networking and light refreshments.
5:30 – 5:40 PM | Opening AddressToday’s Customer Journey is Connected, Intelligent, and Value-Driven
5:40 – 5:50 PM | OneTrust WelcomeScaling Post-Sales and Atlanta's CX Rise
5:50 – 6:00 PM | Customer Value ImperativeAnurag Goel, Red Hat, and Nigel Hammond, Foresight
6:00 – 6:15 PM | Customer Support TransformationTarun Luthra, SAP
6:15 – 6:30 PM | Field Service TransformationJason Holland, NCR Atleos
6:30 – 7:15 PM | CCO/CS PanelCarie Buchanan, Christine Chapman, Lydia Olu-Harding, Otho Lyon, and James Scott (moderator)
7:15 – 8:45 PM | Networking Dinner & Peer ExchangeConnect with peers and continue the conversation over dinner.
👉 Register Now! Space is limited. Free for approved guests. Free parking.
Hosted by OneTrust | Organized by SuccessLab in partnership with Foresight and Neuron7
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