Reinventing Customer Service in the Age of AI
Prepare for a fantastic evening as we explore reinventing customer and agent experience with generative and predictive AI!
Join in an exclusive keynote presentation and a panel discussion with pioneering industry leaders. Discover breakthrough AI strategies and technologies poised to redefine customer service excellence.
Don't miss this chance to connect and exchange ideas with a select group of executives and AI pioneers shaping our industry's future.
Our Agenda:
- 4:00 pm Microsoft Store and Museum Tour (Optional)
- 5:00 pm Welcome Reception
- 5:30 pm Game-Changing AI in CSS by Omid Razavi
- 5:45 pm BCG Perspective by Simon Bamberger
- 6:00 pm Keynote Address by Bryan Belmont, Corporate VP, Microsoft
- 6:30 pm CSS Panel Session with:
- Demetria Elmore, President Care and Services, GoDaddy
- Jaspreet Singh, VP Customer Technical Success, Autodesk
- Jerry Stalick, SVP Global Support, Delinea
- Mari-Frances Bentvelzen, SVP Global Customer Success and Operations, WEX
- 7:30 pm Networking and Dinner
- 8:45 pm Adjournment
Why You Should Attend
Insightful Presentations: Learn from CSS pioneers about harnessing AI for service excellence.
Exclusive Networking: Engage with executives and industry leaders, sharing insights and forming strategic partnerships.
Comprehensive Strategies: Explore AI's impact on customer service transformation, change management, and risk mitigation.
Secure Your Spot
Spaces are limited. Apply to join now.
Be the Change
The CSS Executive Forum is more than an event—it's your step towards transforming customer service and support with AI. Join us for an evening of insights, networking, and innovation.
Brought to you by Microsoft and SuccessLab in partnership with BCG, DevRev, and SupportLogic.Please note that we will record presentations and audience interactions for future use, making the valuable insights shared available after the event.
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