AI-Infused Customer Journeys: Transforming Engagement and Driving Value
Join us for the CSS Executive Forum in Chicago, where top industry leaders will explore how AI is reshaping customer journeys. Engage in high-impact discussions and invaluable networking while gaining actionable strategies to elevate customer experience and accelerate business success.
Program:
5:30 PM | Welcome Reception & Networking
Connect with industry leaders and peers over drinks as we kick off the evening.
6:00 PM | Opening Remarks
A warm welcome and a brief introduction to the key themes of the evening, setting the stage for insightful discussions on AI in CSS.
6:15 PM | CCO Roundtable: AI's Role in Transforming Customer Organizations
A candid conversation exploring how AI transforms customer success strategies and reshapes the customer journey.
7:00 PM | CSS Leadership Panel: Next-Generation Support
A panel discussion sharing insights on the future of support, focusing on GenAI, predictive analytics, and AI-driven customer service.
7:45 PM | Networking & Refreshments
Unwind and build connections with other attendees and speakers.
9:00 PM | Closing
Wrap up the evening with key takeaways and an invitation to continue at future forums
Why Attend?
- Visionary Insights: Learn from CxOs and CSS leaders on AI, predictive analytics, and support automation.
- Valuable Connections: Network with top executives shaping the future of customer service.
Who Should Attend?
Customer service, support, success leaders, CCOs, VPs, and those interested in leveraging AI to improve customer experience.
SuccessLab, West Monroe, DevRev, SupportLogic, Twig, and AWS are bringing together the best minds in customer engagement.Space is limited—apply to register!
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