Service Shake-up: How AI Enhances a Human Customer Service
You are invited to our third upcoming Customer Service and Support (CSS) Executive Forum at BCG in London on June 13th, 2024.
A gathering designed for industry leaders like yourself. These events foster an environment for meaningful exchanges between service leaders and AI pioneers. Our discussion topics include:
- Emerging Business Models in CSS: Discover how technology and market trends revolutionize customer service to enhance value and stay competitive.
- NextGen CX in CSS and Contact Centers: Explore the latest advancements in predictive, preemptive, and generative AI, transforming customer engagement.
- Impact on Product and Customer Teams Collaboration: Learn how AI insights enhance cross-functional collaboration, driving more customer-centric solutions faster to market.
Agenda:
- 17:30 Registration and Welcome Refreshments
- 18:00 AI and Customer Service Presentations
- 19:00 Breakout Sessions:
- Emerging Business Models in CSS
- Next-Generation Customer Experience
- Impact of AI on CSS and Product Team Collaboration
- 19:45 Informal Discussions, Networking, and Refreshments
Why Attend?
In customer service and support, staying ahead of advancements in AI is crucial. This year, our focus will be on the remarkable progress in AI. Discover how these cutting-edge technologies are revolutionising customer interactions, driving efficiency, and elevating the customer experience.
What to Expect:
- Insightful Presentations: Hear from industry leaders who share their experiences with the latest AI innovations
- Breakout Sessions: Engage in dynamic breakout sessions designed to dive deep into specific topics, foster collaboration, and generate actionable insights
- Networking Opportunities: Connect with fellow CSS leaders over refreshments, exchange ideas, and build lasting relationships that can drive your organisation forward
Secure Your Spot
Spaces are limited. Apply to join now.
Be the Change
The CSS Executive Forum is more than an event—it's your step towards transforming customer service and support with AI. Join us for an evening of insights, networking, and innovation.
Brought to you by BCG and SuccessLab in partnership with DevRev and Sutherland.
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