Reinventing Service in the Age of AI

​Join us for an exclusive forum on the transformative impact of AI on Customer Service and Support (CSS). This event presents an opportunity to:

1. Understand AI-First Customer Engagement: Learn how digital-first AI strategies elevate customer interactions.
2. Explore AI-augmented support experience: Gain insights into how AI and human expertise combine to enhance customer interactions' quality, efficiency, and personalization.
3. Discover Autonomous Service Delivery: See how AI is streamlining services and reducing the need for human intervention.
4. Examine the Evolved Service Organization: Discuss how technological advancements and shifting expectations drive the future of service organization models.

​Program Overview:

1. ​5:30 PM: Program Kickoff
2. ​Keynote: JP Horsfield, EMEA Lead for Customer Service Solutions Engineering at Google
3. Framework and Case Study: Nick Clark, Partner at BCG
4. ​Interactive Breakout Sessions: Focused on Reinventing Customer Service with AI
5. Readout Session: Discussions and Key Insights
6. ​🕢 7:30 PM: Networking, Informal Discussions, and Refreshments

​Reserve your spot now to join this insightful exploration into the next generation of customer service.