Join us for an exclusive forum on the transformative impact of AI on Customer Service and Support (CSS). This event presents an opportunity to:
- Understand AI-First Customer Engagement: Learn how digital-first AI strategies elevate customer interactions.
- Explore AI-augmented support experience: Gain insights into how AI and human expertise combine to enhance customer interactions' quality, efficiency, and personalization.
- Discover Autonomous Service Delivery: See how AI is streamlining services and reducing the need for human intervention.
- Examine the Evolved Service Organization: Discuss how technological advancements and shifting expectations drive the future of service organization models.
Program Overview:
- 5:30 PM: Program Kickoff
- Keynote: JP Horsfield, EMEA Lead for Customer Service Solutions Engineering at Google
- Framework and Case Study: Nick Clark, Partner at BCG
- Interactive Breakout Sessions: Focused on Reinventing Customer Service with AI
- Readout Session: Discussions and Key Insights
- 🕢 7:30 PM: Networking, Informal Discussions, and Refreshments
Reserve your spot now to join this insightful exploration into the next generation of customer service.
