AI-Powered Support: Transforming Customer Engagement and Delivering Outcomes
Join us at the CSS Executive Forum in Amsterdam!
Whether you’re attending Customer Contact Week Europe or looking to stay ahead with the latest advancements in AI for Customer Service and Support (CSS), this forum is for you. We bring together top industry leaders and technology innovators to explore how AI is transforming customer engagement across various sectors.
Agenda Highlights:
15:30 | Welcome! Join us as we kick off the event. Refreshments will be available as you settle in.
15:45 | Opening Remarks - Hear from our organizer and sponsors:
- Omid Razavi, SuccessLab
- Patrick van de Werken, DevRev
- Naveen Mehta, Sutherland
16:00 | Opening Presentation - Brian Manusama, Actionary, "10 Dilemmas for Customer Service: Redesigning for 2030."
16:30 | Featured Session - Stela Koleva, Mews, "AI-Powered Support Services: Lessons from a Global Leader."
16:50 | Insight Session - Victor Pikula, GitHub, "AI-Powered Customer Interactions: Practical Insights from GitHub."
17:15 | Panel Discussion - Manoj Agarwal, DevRev, and Eric Adams, Bolt, moderator: Patrick van de Werken, "Transforming Support: A Bold Leap from Legacy to Leading-Edge."
17:45 | Break - Take a moment to recharge and network with fellow attendees.
18:15 | Innovators Exchange - Naveen Mehta and Aneel Jaeel, moderator: Omid Razavi, "Transforming Support: Elevating Service Offerings and Strategic Partnerships."
18:40 | Support Leadership Panel - Tibo Leclercq, Miro, Imro Budhoo, Basware, and Shiv Balakrishnan, ServiceNow, moderator: Aneel Jaeel
19:15 | Break - Another opportunity to connect over refreshments and reflect on shared insights.
20:00 | Closing - We wrap up the forum and look forward to seeing you at future events.
Why Attend?
- Visionary Presentations: Gain insights from leaders on AI-driven customer insights, predictive analytics, support automation, and personalized customer interactions.
- Networking Opportunities: Connect with fellow executives, industry experts, and AI innovators to share experiences, discuss challenges, and build strategic relationships.
Who Should Attend? This forum is perfect for Customer Service, Support, Success Executives, CIOs, CCOs, and other leaders responsible for shaping customer service within their organizations. Whether you want to adopt AI technologies or optimize existing strategies, this event will provide actionable insights and practical guidance.
Organized by DevRev, Sutherland Global, and SuccessLab.Space is limited—apply to register now!
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