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"Am I Talking to a Robot?"  When AI Sounds So Human, Even Humans Get Confused

Raleigh–Durham (Research Triangle)

Join us for an afternoon of insight, innovation, and peer connection.​Executive Roundtables:​3:00–5:00 PM | Optional&nbsp;(limited seats, subject to approval)​🔹&nbsp;Roundtable 1: Operationalizing Customer Value Realization at Scale&nbsp;(for revenue and retention leaders)How to leverage the power of AI to quantify customer outcomes and proactively drive retention and growth​🔹&nbsp;Roundtable 2: Activating Agentic AI for Customer Experience Advantage&nbsp;(for support and IT leaders)How to cut through AI hype, tackle real-world challenges, and deploy agentic AI to improve customer experience.​🔹&nbsp;Roundtable 3: Mastering Proactive Customer Health with AI&nbsp;(for customer success leaders)How to spot early warning signs, prevent risks, and grow accounts with AI-driven insights across teams.​____________________________________________________Executive Forum:​5:00 – 6:00 PM&nbsp;|&nbsp;Welcome &amp; Networking DinnerConnect with peers over dinner and refreshments.​6:00 – 6:10 PM&nbsp;|&nbsp;Opening AddressToday’s Customer Journey is Connected, Intelligent, and Value-Driven—&nbsp;Omid Razavi, Founder, SuccessLab​6:10 – 6:30 PM&nbsp;|&nbsp;Host WelcomeScaling Support with AI and Raleigh’s Emergence as a CX Hub—&nbsp;Scott Froehlich, VP Global Customer Support, Red Hat​6:30 – 6:50 PM | Roundtable Highlights: Turning Insight into Action&nbsp;— Quick recaps:&nbsp;Customer Value Imperative,&nbsp;Deploying Agentic AI, and&nbsp;Proactive Customer Health.​6:50 – 7:10 PM&nbsp;|&nbsp;Making AI Real: From Pilots to Performance—&nbsp;Matt Eldridge, Partner, Bain &amp; Company​7:10 – 8:00 PM&nbsp;|&nbsp;Customer Leadership PanelRedefining Customer Success in the Age of Scaled Expectations​8:00 – 8:30 PM&nbsp;|&nbsp;Peer Exchange &amp; ClosingExchange ideas and wrap up the evening with peers.​Why Attend?​​​Gain valuable insights from industry experts, engage with peers, and leave with actionable strategies to transform your organization with AI.​Media ReleaseBy registering, you consent to the use of event photos and videos in highlights.​Contact SharingWe may share your name, company, and email with sponsors unless you opt out.​​Free for approved guests –&nbsp;Space is limited!​👉&nbsp;Register Now!​This event is hosted by&nbsp;<a href="https://www.redhat.com/" rel="noopener noreferrer" target="_blank">Red Hat</a>&nbsp;and&nbsp;organized by&nbsp;<a href="https://www.successlab.us/" rel="noopener noreferrer" target="_blank">SuccessLab</a>&nbsp;in partnership with&nbsp;<a href="http://gainforesight.co/" rel="noopener noreferrer" target="_blank">Foresight</a>,&nbsp;<a href="http://kore.ai/" rel="noopener noreferrer" target="_blank">Kore.ai</a>, and&nbsp;<a href="https://www.gainsight.com/" rel="noopener noreferrer" target="_blank">Gainsight</a>.LocationRed Hat100 E Davie St, Raleigh, NC 27601, USA

AI-Infused Customer Journeys: Transforming Engagement and Driving Value

Silicon Valley, California

Join us for an afternoon of insight, innovation, and peer connection.​Optional Pre-Forum Workshops:​2:00 – 4:00 PM | Optional Workshops&nbsp;(Limited seats; subject to approval):​🔹&nbsp;Workshop 1: Operationalizing Customer Value at Scale&nbsp;(primarily for post-sales leaders)How to embed value realization into everyday workflows and align cross-functional teams around shared outcomes.​🔹&nbsp;Workshop 2: Accelerating Issue Resolution with AI-Powered Knowledge Management&nbsp;(primarily for customer support leaders)How to scale knowledge, resolve issues faster, and modernize support with AI.​CSS Executive Forum​4:00 – 4:20 PM | Welcome ReceptionConnect with peers over light refreshments.​4:20 – 4:30 PM | Opening RemarksShaping the Future of CX with AI Through Community​4:30 – 4:50 PM | KeynoteCRM Built for the AI Era​4:50 – 5:00 PM | Workshop Insights: Rapidfire Takeaways​5:00 – 5:25 PM | SaaS + AI OutlookInspiring perspectives from the industry luminary.​5:25 – 6:15 PM | CSS Executive Panel - Real stories and future-forward insights from top customer leaders.​6:15 – 8:00 PM | Peer Exchange Dinner - Keep the conversations going over a relaxed, curated dinner.​​Why Attend?​​Gain valuable insights from industry experts, engage with peers, and leave with actionable strategies to transform your organization with AI.​Media ReleaseBy registering, you consent to the use of photos and videos in highlights and promotions.​Contact SharingWe may share your name, company, and email with sponsors unless you opt out.​Free for approved guests –&nbsp;Space is limited!​​👉&nbsp;Register Now!

AI-Powered Customer Experience and Operational Excellence

Mid-Atlantic (DC–Philadelphia)

​Join peer leaders for an invite-only evening of strategic insight, peer collaboration, and practical innovation. We’ll explore how AI-powered support is becoming&nbsp;invisible, empowered, and assisted—and how to turn customer operations into a true growth engine.<h2>​Why this matters</h2>​As customer experience increasingly outpaces price and product as the top brand differentiator, the edge goes to teams that turn early warning signals into proactive moves—preventing issues, guiding users, and resolving challenges faster than ever.<h2>​Who Should Attend</h2>​Chief Customer Officers, VPs/Directors of Customer Support, Success, and Experience; RevOps and IT leaders overseeing customer operations and systems.<h2>​Program</h2><ol><li data-list="bullet">​3:00-3:30 PM | Early Arrival, Registration, Refreshments</li><li data-list="bullet">​3:30-4:00 PM | SAP Experience Center Guided Tour (Optional)</li><li data-list="bullet">​4:00–6:30 PM | Executive Roundtable: From Signals to Strategy</li><li data-list="bullet" class="ql-indent-2">Why traditional health scores fall short—and what to use instead</li><li data-list="bullet" class="ql-indent-2">Identifying leading indicators of risk and opportunity across silos</li><li data-list="bullet" class="ql-indent-2">Practical uses of conversation intelligence and AI for early detection</li><li data-list="bullet" class="ql-indent-2">Peer case exchanges on “surprise churn” and “quiet success”</li><li data-list="bullet">​6:30–8:00 PM | Networking DinnerContinue the discussion over dinner—compare approaches and foster relationships.</li></ol><h2>​What you’ll leave with</h2><ol><li data-list="bullet">​Strategic insight:&nbsp;Proven methods to operationalize proactive health at scale</li><li data-list="bullet">​Peer benchmarks:&nbsp;Candid lessons from leaders solving similar challenges</li><li data-list="bullet">​New connections:&nbsp;Executive relationships to accelerate your roadmap</li></ol><h2>​Details</h2>​Cost:&nbsp;Complimentary for approved participantsRegistration:&nbsp;Please request an invitation and include your role, company, and top customer health challenge. ​Contacts:&nbsp;omid@successlab.us and tarun.luthra@sap.com​👉 Request to Join​Gainsight proudly sponsors this event.​Space is limited — we’d love to see you there.

From Signals to Strategy: Mastering Proactive Customer Health

​In cybersecurity, CSMs must go beyond account management — they must build trust, deliver value, and anticipate risk. Join Peter Chestna as he shares how he coaches CSMs to become proactive, security-savvy advisors who drive real customer outcomes.<h3>​Why Attend</h3>​🔹 Why CISOs should help shape the CSM function🔹 How to instill a trusted advisor mindset in your team🔹 Practical ways to upskill and enable CSMs🔹 Lessons from high-stakes customer engagements🔹 Align success coaching with business and product goals<h3>​What You’ll Gain</h3>​✅ A coaching framework tailored for cyber-focused CSMs✅ Techniques to build technical empathy and trust✅ Real-world examples of what works — and what doesn’t✅ Tips to foster cross-functional alignment and shared purpose<h3>​About Peter Chestna</h3>Peter blends deep cybersecurity expertise with executive leadership and customer success. At Checkmarx, he’s built a CSM culture grounded in empathy, expertise, and strategic value.​Secure your spot and learn how to elevate your CSM team for the cyber era.​Organized by Shareth Ben (Apptega) and Omid Razavi (SuccessLab). Interested in speaking? Reach out to nominate yourself or others!

Building a Customer-Centric CS Team in Cyber

You're Invited: CX Roundtable &amp; Dinner​Join a curated group of senior leaders in&nbsp;Customer Experience, Support, and Success (CSS)&nbsp;for an exclusive evening of conversation, collaboration, and connection.​This roundtable is a shared journey to explore how AI, automation, and innovation are reshaping the CSS landscape—and how we, as leaders, can drive meaningful change for our customers, teams, and businesses.​Agenda​Welcome &amp; Opening RemarksSetting the stage for an engaging and interactive evening.​Participant IntroductionsShare your role, experiences, and what you hope to gain or contribute through this dialogue.​Roundtable DiscussionHow can we create transformative impact for our customers, employees, and organizations?​Closing &amp; Next StepsWrap-up reflections, key takeaways, and staying connected beyond the roundtable.​Private Dinner &amp; DrinksContinue the conversation over dinner at&nbsp;<a href="https://gloversalley.com/" rel="noopener noreferrer" target="_blank">Glovers Alley</a>, a Michelin-starred restaurant.​This is more than a gathering—it’s the start of a peer-driven conversation shaping the future of CSS.​We look forward to having you with us.​Parking:<ol><li data-list="bullet">​Parking:&nbsp;TBA</li></ol>​RSVP:Attendance is limited to 20 participants. Register now to secure your spot.​We look forward to an insightful evening of innovation and collaboration. Organized by&nbsp;SuccessLab&nbsp;and Hosted by&nbsp;Intercom.

CX Roundtable and Dinner: Creating Transformative Impact

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A peer network for Customer Service, Support, and Success (CSS) leaders that shares practices and advances AI-enabled customer operations and convenes events in collaboration with ecosystem partners.

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