Value Realization: The New Battleground for Customer Success
Customer Success at a Crossroads: From Renewals to Real Value
For years, Customer Success has been measured by adoption, renewals, and expansion. But today’s buyers demand more—clear, measurable outcomes. If you can’t prove value, you risk losing the customer.
In this CCO Online session, we'll explore how top organizations are shifting to value-driven strategies that prioritize impact across the full customer lifecycle.
What You’ll Learn:
- Why revenue-focused CS is no longer enough
- How to embed value realization from onboarding to renewal
- Ways to align CS, Product, and Sales around customer outcomes
- How AI and model-driven engines scale and prove value
Featuring: Deepak Sharma, Chief Client Strategy Officer, PhotonWith 25+ years of experience at Photon, Deloitte, and IBM, Deepak leads global CS and digital transformation programs. He’s the architect behind Photon’s Customer Value Scorecard and GenAI accelerators, driving major pipeline and adoption growth.
What You’ll Gain:Actionable strategies, proven examples, and executive-level insights you can use right away.
Don’t Miss Out!Live Q&A included—come ready with your questions and leave with clarity.
Attendees
