The CCO's Evolution: Becoming the GM of Your Customer Base
Join Us for the CCO Online Forum: "The CCO's Evolution: Becoming the GM of Your Customer Base" with Emmanuelle Skala!
Why Attend?
This session is for you if you’re a CxO or a leader aspiring to become a CCO. Emmanuelle Skala, the transformative leader who helped Toast scale from $30M to $1.2B ARR and achieve a successful IPO, shares how to elevate the CCO role to a strategic General Manager of the Customer Base.
With extensive experience leading post-sales teams of 1,500+ professionals, achieving industry-leading NPS growth, and reducing costs, Emmanuelle will offer actionable insights tailored for ambitious leaders.
What to Expect:
- Transition to a strategic GM role with P&L accountability.
- Align customer outcomes with company-wide OKRs.
- Leverage the right metrics for growth.
- Optimize customer journeys with cross-functional collaboration.
- Scale operations efficiently while maintaining customer satisfaction.
Why You Shouldn’t Miss This:
Gain actionable insights from Emmanuelle on managing your customer base as a business unit. Learn tools and strategies to elevate your leadership and drive meaningful outcomes.
This is a live session with audience Q&A. Recording will not be available, so don’t miss it!CCO Online is proudly supported by DevRev — connecting makers (Dev) with customers (Rev) to make work truly matter.
Attendees
