From Promise to Payoff: Making Smart Bets in a Crowded Tech Market
In this timely session, John Ragsdale, former Distinguished Researcher and VP of Technology Ecosystems at TSIA, tackles a top challenge for customer success, support, and services leaders: making confident, high-impact tech decisions in an AI-saturated, fast-moving market.
With new tools launching daily and hype everywhere, it's tough to know what to pilot and what to scale. Drawing on decades of experience advising tech and services leaders, John shares practical advice on evaluating solutions, running effective pilots, aligning teams, and scaling what works.
About John Ragsdale:
A recognized service technology and digital transformation expert, John spent 19 years at TSIA helping leading enterprises drive platform adoption and ROI. He's held leadership roles at Clarify, Nortel, and Forrester, authored Lessons Unlearned, and is known for his no-nonsense, insightful talks.
What You'll Gain:
- A proven approach for tech evaluation and adoption
- Strategies to cut through vendor noise
- Tips for aligning internal stakeholders
- Guidance to avoid shelfware and ensure ROI
Don't Miss Out:
Join the live Q&A for direct insights from one of the industry's most trusted voices.
Attendees
