AI-Infused Customer Journeys: Transforming Engagement and Driving Value

Join us for an afternoon of insight, innovation, and peer connection.

​Executive Roundtables:

​3:00–5:00 PM | Optional (limited seats, subject to approval)

​🔹 Roundtable 1: Operationalizing Customer Value Realization at Scale (for revenue and retention leaders)How to leverage the power of AI to quantify customer outcomes and proactively drive retention and growth

​🔹 Roundtable 2: Activating Agentic AI for Customer Experience Advantage (for support and IT leaders)How to cut through AI hype, tackle real-world challenges, and deploy agentic AI to improve customer experience.

​🔹 Roundtable 3: Mastering Proactive Customer Health with AI (for customer success leaders)How to spot early warning signs, prevent risks, and grow accounts with AI-driven insights across teams.

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Executive Forum:

​5:00 – 6:00 PM | Welcome & Networking Dinner

Connect with peers over dinner and refreshments.

​6:00 – 6:10 PM | Opening Address

Today’s Customer Journey is Connected, Intelligent, and Value-Driven— Omid Razavi, Founder, SuccessLab

​6:10 – 6:30 PM | Host WelcomeScaling Support with AI and Raleigh’s Emergence as a CX Hub— Scott Froehlich, VP Global Customer Support, Red Hat

​6:30 – 6:50 PM | Roundtable Highlights: Turning Insight into Action — Quick recaps: Customer Value Imperative, Deploying Agentic AI, and Proactive Customer Health.

​6:50 – 7:10 PM | Making AI Real: From Pilots to Performance— Matt Eldridge, Partner, Bain & Company

​7:10 – 8:00 PM | Customer Leadership Panel

Redefining Customer Success in the Age of Scaled Expectations

​8:00 – 8:30 PM | Peer Exchange & ClosingExchange ideas and wrap up the evening with peers.

​Why Attend?

​​​Gain valuable insights from industry experts, engage with peers, and leave with actionable strategies to transform your organization with AI.

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​Contact Sharing

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​​Free for approved guests – Space is limited!

​👉 Register Now!

​This event is hosted by Red Hat and organized by SuccessLab in partnership with Foresight, Kore.ai, and Gainsight.

Location

Red Hat

100 E Davie St, Raleigh, NC 27601, USA