From the Top: Leadership Lessons in Support

🌟 Coming Up on 𝗖𝗦𝗦 𝗡𝗲𝘅𝘁! 🌟

Just had an inspiring prep session with Bryan Belmont, former Corporate VP of Customer Service and Support at Microsoft, and I’m even more excited for what’s ahead. Join us for an exclusive live session:

𝗙𝗿𝗼𝗺 𝘁𝗵𝗲 𝗧𝗼𝗽: 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗶𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 🎙️

Bryan led one of the largest global support organizations, transforming Microsoft’s service experience through people-first leadership, AI innovation, and operational excellence. This session will be a masterclass in leading at scale, building resilient teams, and navigating AI-driven change with purpose and impact.

Bryan will share:

🔹 Leading through uncertainty and transformation

🔹 Building a culture of truth-seeking and truth-telling

🔹 Aligning support with measurable business outcomes

🔹 Preparing your team for an AI-driven future

🔹 Creating a leadership legacy that lasts

📆 Thursday, May 8th, 2025 at 9 PT | 11 CT | 12 ET | 17 BST

🔗 Register now: https://lu.ma/css58 👈

📣 Live only — real talk, real insights!

Whether you're a CxO, CSS executive, or an aspiring leader, this session is packed with practical insights and timeless leadership lessons.