Join Us for Strategic Dialogue and Executive Exchange
As AI moves from experimentation to embedded capability, customer leaders face a defining question:
What must change in how we design and run our organizations?
This forum convenes senior customer and technology leaders to examine how AI is reshaping operating models, decision rights, talent, and value creation.
Innovation Workshops (2:00 – 4:15 PM)
Small-group, peer discussions focused on redesigning the post-sales operating model for an AI-enabled future.
🔹 Workshop 1: Designing Value-Centric Operating ModelsFor revenue and retention leaders
- Aligning Success, GTM, and Product around shared outcomes
- Shifting from account management to proactive orchestration
- Embedding value realization into daily workflows
- Converting AI insight into retention, expansion, and margin growth
🔹 Workshop 2: AI-Native Service and Support OperationsFor support and service leaders
- Embedding contextual intelligence into support workflows
- Accelerating resolution with AI diagnostics
- Using predictive signals to prevent escalations
- Aligning AI with IT architecture, governance, and security
Executive Forum (4:00 – 8:00 PM)
4:00 PM | Welcome ReceptionConnect with fellow leaders over refreshments and light bites.
4:30 PM | Opening RemarksWhy the Customer Operating Model Must Evolve in the AI EraA strategic framing of how AI reshapes leadership, accountability, and organizational design.
4:45 PM | Host PerspectiveLeading Customer Success in an AI-Enabled Enterprise
5:00 PM | Workshop Insights: Rapidfire TakeawaysKey themes and lessons emerging from peer discussions.
5:15 PM | Keynote ConversationWhat Endures When AI Scales Everything?Exploring where durable advantage lives beyond products, in trust, delegation design, and operating model architecture.
5:45 PM | Leadership ExchangeArchitecting the AI-Enabled Operating ModelA candid executive dialog exploring:
- Making the right structural bets as AI reshapes competitive advantage
- Redefining performance, accountability, and decision rights
- Rebalancing influence across Customer, Product, and Technology
- Leading cultural and talent transformation in an AI-accelerated environment
7:00 PM | Peer Exchange DinnerContinue the conversation over a curated dinner with peers.
Why Attend?
- Move from AI pilots to structural advantage
- Redesign decision governance at scale
- Engage in candid dialogue with senior peers
- Leave with clarity on your next move
Attendance is limited to senior leaders to preserve depth of exchange. Complimentary for approved guests.
Hosted by NetApp and organized by SuccessLab
👉 Request to Attend
