AI-Enabled Triage and Routing in Customer Support

# SuccessLab Roundtable

Customer Service and Support (CSS) is at an inflection point. AI is moving from pilot to production fast, often ahead of operating models, governance, and team readiness.

Join a peer-led, decision-driven roundtable for senior CSS leaders focused on AI-enabled triage, routing, and escalation workflows in real support environments. This is not a vendor session or AI theory discussion. It is a working forum for operators comparing what’s working, what isn’t, and the decisions required to scale with trust.

Agenda

2:30 PM - Arrivals and check-in

3:00 PM - Roundtable discussion

5:00 PM - Wrap-up and key takeaways

5:30 PM - Refreshments and networking at Fieldwork

Limited capacity. Priority for leaders experienced in AI-enabled triage, case prioritization, routing, and escalation workflows.